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FAQs
How do I enroll in the VIP Client Tier (VIP)?
Enrolling in the VIP Client
Tier (VIP) is simple. Just sign up for recurring cleaning services with The Real Maids, either weekly or bi-weekly, and you’ll automatically become eligible for the program.
How do I redeem my VIP benefits?
Your VIP benefits will be automatically applied to your scheduled cleaning services. For example, discounts on initial and subsequent cleanings will be reflected in your invoice, and you can choose your quarterly add-ons during the scheduling process.
Can I combine VIP benefits with other offers or promotions?
VIP benefits cannot be combined with other offers or promotions unless explicitly stated. However, we strive to provide the best value to our clients and may occasionally offer special promotions exclusive to VIP members.
What happens if I need to cancel or reschedule my recurring cleaning service?
If you need to cancel or reschedule your recurring cleaning service, please contact us as soon as possible. While we understand that circumstances may change, please note that VIP benefits are contingent upon maintaining your recurring service schedule.
How long do my VIP benefits last?
Your VIP benefits remain active as long as you continue to schedule recurring cleaning services with The Real Maids on a weekly or bi-weekly basis. If you pause or discontinue your recurring service, your VIP benefits will be suspended until you resume scheduling regular cleanings.
How can I refer friends or family to earn referral rewards?
To refer friends or family to The Real Maids, simply share your unique referral code or provide them with our contact information. Once they schedule and complete their first cleaning service using your referral, you’ll automatically receive your referral reward.