This Terms and Conditions Agreement (“Agreement”) is a legally binding contract between you (“User” or “You”) and The Real Maids Center LLC, also known as The Real Maids (“we,” “us,” or “our”), a Florida limited liability company. This Agreement governs your access to and use of our website at www.therealmaids.com, mobile applications, and related online platforms (collectively, the “Sites”), as well as our residential cleaning services (the “Services”).
By accessing or using our Sites or Services, you confirm that you have read, understood, and agreed to be bound by this Agreement and our Privacy Policy. If you do not agree, do not use our Sites or Services.
We may revise this Agreement at any time. Changes become effective upon posting. Continued use signifies acceptance of any revisions.
2.1 Eligibility
You must be at least 18 years old and legally capable of entering into a binding contract. Individuals under 18 or those previously removed from our platform are ineligible.
2.2 SMS Communication Consent
By providing your mobile number, you consent to receive SMS updates regarding appointments, services, and account activity. Standard message/data rates apply. Reply “STOP” to opt out. Your number will never be used for solicitation.
2.3 Cleaning Services
2.3.1 Our Obligations
We provide high-quality residential cleaning using vetted and trained professionals. Our 24-Hour Reclean Guarantee allows you to notify us within 24 hours of any unsatisfactory results. We will reclean the specified areas at no additional cost.
Note: We do not issue refunds. Our focus is prompt resolution and customer satisfaction.
2.3.2 User Obligations
You agree to:
Failure to meet these conditions may lead to delays or cancellation.
2.4 Quality Assurance Inspections
To maintain high standards, we may conduct unannounced supervisory visits during or after cleanings. These inspections ensure professionalism and consistency. By using our Services, you consent to such evaluations.
2.5 Service Notifications
You consent to receive automated email or SMS notifications regarding appointments, team arrivals, service updates, and completions via our third-party systems.
3.1 Accepted Payment Methods
Credit/debit card details are securely collected at booking. Payments are processed through QuickBooks after each service. We do not accept cash or checks. Receipts are emailed automatically.
3.2 Declined Credit Cards
If your card is declined, we’ll send a secure update link. A $30 late fee applies if payment isn’t received within three (3) business days. Future appointments may be postponed until payment is resolved.
3.3 Delinquent Accounts
Accounts with unpaid balances may be sent to collections. You’re responsible for all associated legal or administrative fees.
3.4 Gratuity Policy
Tipping is optional but appreciated. Tips can be added during booking or after service. If added, the amount will be processed using the card on file.
4.1 Cancellations
These charges help cover staff scheduling and operational costs.
4.2 Skip Policy (Recurring Clients)
Skipping a scheduled service may result in a rate adjustment to reflect the new frequency (e.g., bi-weekly to monthly).
4.3 Our Right to Cancel
We reserve the right to cancel services at our discretion. If not due to your actions, you will receive a full refund.
Notify us within 24 hours if you’re unsatisfied. We will return to address the issue. If you remain dissatisfied after a reclean, a refund may be considered at our discretion. Supporting photos or videos may be requested.
You are responsible for all service charges and applicable taxes. Keep your payment information current and notify us of any unauthorized transactions.
7.1 Health and Safety Assessment
We reserve the right to assess safety before starting. Unsafe conditions may result in service denial.
7.2 Safety Measures
7.3 Non-Cleanable Hazards
We do not clean:
Please remove personal items before our arrival. For organizing services, book separately.
Inform us if pets are present. All pets must be secured during appointments. We are not responsible for pet safety, nor for damage caused by pets to staff or equipment.
11.1 Reporting
Report any damage within 24 hours. Include photos and estimated value.
11.2 Evaluation
We will assess and may initiate an insurance claim.
11.3 Resolution
Options may include:
Subject to internal approval and claim review.
You are granted a non-exclusive, non-transferable license to use our Sites and Services for personal use. Reverse engineering or resale is prohibited.
All content, trademarks, logos, and service systems are property of The Real Maids Center LLC. Use without permission is prohibited.
Use of external links is at your own risk. We are not responsible for third-party content or policies.
15.1 Recognition of Investment
You acknowledge our investment in hiring and training staff.
15.2 Non-Solicitation
You agree not to solicit, contract, or employ any The Real Maids staff for one year after their employment ends. A $2,500 fee applies for violations.
15.3 Professional Boundaries
Do not encourage our staff to breach their agreements.
15.4 Staff Restriction
Our employees may not solicit our clients during or for 12 months after their employment.
You agree to indemnify and hold harmless The Real Maids Center LLC from any claims, damages, or losses arising from misuse of our Sites or Services.
17.1 Services Provided As-Is
All services are offered “as is” without warranties of any kind.
17.2 Legal Rights
This Agreement does not override rights protected by applicable laws.
18.1 Exclusions
We are not liable for indirect, incidental, or consequential damages.
18.2 Maximum Liability
Our total liability is limited to the amount you paid us in the last 12 months.
We are not responsible for service disruptions due to internet or technical issues.
This Agreement is governed by Florida law. Disputes will be resolved through binding arbitration in Hillsborough County, Florida.
We are not liable for delays due to uncontrollable events (e.g., natural disasters, strikes, hurricanes, pandemics). Appointments may be postponed or canceled during such events, and you will be notified as soon as possible.
If any section of this Agreement is found unenforceable, the remaining provisions remain valid.
Our failure to enforce any provision does not waive our right to enforce it later.
This Agreement constitutes the entire understanding between you and The Real Maids Center LLC, superseding all prior agreements or communications.
We may assign this Agreement without notice. You may not assign your obligations without our prior consent.
Only we may amend this Agreement, either via written agreement or posted updates.
Section headings are for convenience only and do not affect interpretation.
We may terminate your access to our Sites or Services at any time. Your rights will cease immediately upon termination.
We offer a $20 bonus for every successful referral. If you are enrolled in our VIP Client Tier, the bonus increases to $50 per referral.
A referral is considered successful once the referred client books and completes a paid cleaning service. All referral bonuses are issued exclusively as credit toward your next service.
The Real Maids Center LLC
Call/Text: (813) 999-0059
Email: info@therealmaids.com
Website: www.therealmaids.com