We’ll work with you to find the best possible day and time for your cleaning. However, flexibility is key in this program, and your scheduled time might change with short notice.

Participation is set for 6 months. After that, we may extend or suspend your participation based on availability.

The program is designed for weekly or bi-weekly cleanings to maintain consistent work for our staff. We do not offer monthly or sporadic scheduling at these rates.

You can opt out at any time if the program doesn’t meet your needs, no hard feelings. However, rejoining may not be possible later.

We ask that you refrain from public negative reviews if you’re dissatisfied. Instead, please give us a chance to address any issues directly with a re-clean. We aim to rectify any problems as refunds are considered a last resort.

This program is invite-only, but you’re welcome to suggest candidates who may benefit from it. Please keep the specific pricing confidential.

Let us know if the new time doesn’t work for you. With two business days’ notice, we’ll do our best to accommodate your schedule. If we can’t find a suitable time, we may need to skip that cleaning.

Please try to give us at least 48 hours’ notice for cancellations or changes. Frequent last-minute cancellations may incur fees and could lead to removal from the Flex Program.